Terms and Conditions

At Design by Steph (pty) ltd we go out of our way to ensure client satisfaction. We are committed to offering a personal, one on one, experience to all of our clients and responding to their needs through creative designs that fit into their timeline and budget. The following terms have been set out to ensure transparency and protect both the Client and Design Company during the design process.

Please note that these terms are subject to change at any time. Before you pay for your project please make sure you have read through and understood these Terms and Conditions. If you pay your deposit you are automatically agreeing to these Terms and Conditions. Therefore you as the Client understand that you will not sign a printed Terms and Conditions document or contact, unless requested, but by paying the deposit you agree to the Terms and Conditions. Also stated on all quotations and invoices.

RIGHTS AND OWNERSHIP:
The Client shall be entitled to full ownership of all final artwork files created by Design by Steph (pty) ltd for the client upon final payment of the agreed upon fee. Until final and full payment has been received all work will remain the property of Design by Steph (pty) ltd. No final artworks or files will be supplied without payment being made in full.

CLIENT FEEDBACK:
The Client should be prepared to offer feedback throughout the design process and to communicate whether the designs meet their needs and expectations. The Client is more than welcome to request changes and combine elements to create a final look within the agreed upon revision rounds.

THIRD PARTY CONTRACTS:
Design by Steph (pty) ltd is not responsible for any third party contracts or contacting other professionals to provide services that are not offered within Design by Steph (pty) ltd. Design by Steph (pty) ltd will not be held responsible for any loss or damages which occur through third party contacts or once final artworks have been sent to the supplier.

PAYMENTS:
Time and effort are the key factors that go into providing the Client with creative and innovative designs therefore the Client is required to pay a 50% deposit prior to work commencing.  The project will only be scheduled into Design by Steph (pty) ltd’s timeline once the deposit has been received.

The deposit/down payment is non-refundable. The remaining 50% is payable to Design by Steph (pty) ltd upon completion of the project before the final files and original/open file formats are supplied to the Client. Please note that in order to avoid any unpleasantness this process should be adhered to and is strict company policy.

In the event that payments are delayed once proofs have been sent through, a delayed payment fee of 10% will be added to the invoice after every recurring 30 days of delayed payment until the payment has been received by Design by Steph (pty) ltd.

WEBSITES:
Web hosting payments will be billed at R500 yearly (first year free of charge following year paid upfront). If a hosting payment is missed and no communication is made hosting will be terminated and site contents deleted. A 1 month notice is required to cancel or move hosting.

Design time for a basic e-commerce store is +- 4 weeks dependent on how quickly feedback and content is given to Design by Steph (pty) ltd. All content and photos are to be supplied by the client.

Design by Steph (pty) ltd will load up to 9 products on the website on the Client’s behalf. However, the Client will be able to load unlimited products subject to fair usage of the hosting package.

Design by Steph (pty) ltd can not guarantee search positions or rankings of websites, but include Search Engine Optimisation (SEO) in the form of Google webmaster tools submission, google analytics integration, meta tags and descriptions, structure and basic content recommendations for all websites developed.

Payment plans are specifically limited to websites. A deposit of 30% is required to accept the website design quote and thereafter the agreed upon installments must be paid by the last day of each month. If a payment is missed and no communication is made within 30 days the site will be removed, a full fee will be charged to re-upload the site.

REVISIONS:
All projects include revision rounds, as stated on packages and quotations. Design by Steph (pty) ltd will never limit the Client to change their mind and extra revision rounds can be discussed and extra rounds can be quotes on at any stage. The Client must assume that all changes made to the design, content or process after sign-off will alter the time and costs may be involved.

ADDITIONS AND ALTERATIONS
Any new work requested by the Client and performed by Design by Steph (pty) ltd after the initial deposit has been paid, is considered a new addition or alteration. If the changes alter the specification described in the original estimate, Design by Steph (pty) ltd will submit a new estimate to the Client and both parties must agree to the updated costs in order for work to proceed.

FILE FORMATS
Fully paid for designs will be supplied to the Client in: PSD, AI or EPS, print ready JPEG & PDF, transparent PNG files. Artwork files are supplied for printing purposes and cannot be edited by the client unless Adobe Illustrator / Corel Draw is used.

BACKUP:
Design by Steph (pty) ltd is not responsible for the backup of any work or final designs after they have been supplied to the client.

ERRORS & OMISSIONS:
Design by Steph (pty) ltd is not responsible for proofreading of designs or checking information provided. The Client is responsible for proofreading and checking accuracy of proofs. Design by Steph (pty) ltd is not responsible for any errors or omissions. The Clients’ signature or go ahead text or email is required for all work prior to release.

DEADLINES:
Design by Steph (pty) ltd loves deadlines and we can hit every single one of them as long as the Client does too. It is the Clients responsibility to provide necessary information, sign-offs and content in a timely manner. The Clients failure to meet the timeline/milestone or content obligations for a period of 7 days or more will result in the reallocation of Design by Steph (pty) ltd’s resources and work on the project may be delayed or may cease.

CANCELLATION:
A cancellation fee for work commenced or completed shall be paid by the Client, the fee will be based on the stage of project completion. The fee will not exceed 100% of the total project cost; this fee is based in the amount of time that has been spent on the project as well as any resources that have been paid for. If client communication (face-to-face, telephone, messages or email) stops for a period of 30 days after project commencement, the project can be cancelled by Design by Steph (pty) ltd. Thereafter Design by Steph (pty) ltd can choose to cease further work on the project. Full amount paid for the project will be allocated as cancellation fee.

PROMOTION:
Design by Steph (pty) ltd has the right to use all digital format designs of all completed or partial designs for any publication or promotional purposes unless otherwise arranged.

COMMUNICATION:
Design by Steph (pty) ltd can be reached by telephone or email from Monday to Friday between 8:30am and 4:00pm. Appointments must be scheduled at an agreed time with both parties.  All revisions to be supplied and pricing discussed in written format ONLY, no work or revisions will be commenced based on telephonic requests/discussions.

CONFIDENTIALITY:
It is the Clients duty to inform the designer of any confidentiality before the project commences.

AND LASTLY: You have hired us for a one-on-one high quality experience. But in order for us to work at our full potential you participation and communication is essential. We will try our hardest to make sure we attend to your every need and to make sure you understand everything each step of the way. However in order for you to be satisfied you need to communicate your thoughts, expectations and deadlines to us in a timely manner.

By paying your deposit you agree to all the above Terms and Conditions laid out by Design by Steph (pty) ltd.